Avaya Positioned as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 13th Consecutive Year

Only vendor consistently appearing in the Leaders Quadrant since its inceptionAnnual report covers infrastructure technologies for multichannel assisted and automated customer, employee and service supportPositioning based on completeness of vision and ability to executeSanta Clara, CA – Wednesday, July 17, 2013 – Avaya announced today that it has been positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Contact Center Infrastructure for 2013.

Press Release Distribution , Avaya Positioned as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 13th Consecutive Year, Avaya Positioned as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 13th Consecutive Year