Success of 2011 Census provides platform for bss and ONS at upcoming Call Centre Focus Conference

bss, the 2011 Census contact centre provider, and Office for National Statistics (ONS) will host a seminar at the 2012 Call Centre Focus Conference on how to successfully manage a contact centre when undertaking such a significant project. The presentation entitled: '1m phone calls in 10 weeks' will take place on 3 October at the Customer Engagement Theatre, National Hall Olympia, London.

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