Self-help on the rise as service desk headcounts drop

Research reveals service desks will rely on self-help innovations to compensate for shrinking teamsLondon, UK – 25th November 2013: LANDesk Software, the global leader in delivering User-Oriented IT solutions for systems, security, mobility and ITSM management challenges, today revealed that 96% of service desks will use self-service facilities in the future to combat smaller team sizes. In a research study by the Service Desk Institute (SDI), service desks reported over 50% fewer staff on their teams, compared to 2007 figures.

Press Release Distribution , Self-help on the rise as service desk headcounts drop, Self-help on the rise as service desk headcounts drop