The Ministry of Education and Science of the Russian Federation has modernised its education hotline with the help of Avaya

Moscow, 17 August 2012 – Avaya, a global provider of business collaboration and communications solutions and services, together with its Gold Partner, Step Logic, have opened an Avaya Elite R6 contact centre for 18 operators in the Russian Federation Ministry of Education and Science.The implementation of the call centre has enabled greater public access to resources such as school enrolment in kindergartens and higher education establishments through a multi-line telephone.  Thanks to the introduction of an interactive voice response (IVR) system, typical queries from members of the public are now automatically redirected

Press Release Distribution , The Ministry of Education and Science of the Russian Federation has modernised its education hotline with the help of Avaya, The Ministry of Education and Science of the Russian Federation has modernised its education hotline with the help of Avaya