Avaya unveils turnkey solution for proactive management of the customer experience for mid-size contact centres

Avaya Outbound Contact Express provides a pre-integrated solution with all the critical components needed for proactive customer experience managementSupports mid-size contact centres with 25-250 agents and up to 500 trunksRapid, simplified deployment reduces time to service to one day from 30+ days needed for multi-vendor solutions  Santa Clara, CA – June 3, 2013 – Avaya today announced a new solution for mid-size contact centres that streamlines adoption, implementation and management of comprehensive outbound customer communications.

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