UK companies struggle to deliver online customer service

Study finds businesses unable to provide answers to nearly half of basic questions online and close to quarter of businesses shut off email channelReading, 5 November 2012: UK consumers are being let down by second class customer service through the web, email and social media channels, according to a new study released today. 100 leading companies were evaluated on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to email.

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