Ontology Recognised In Customer Experience Market Trends Analyst Report

A leading analyst firm highlights customer insight challenges faced by CSPs London, UK - September 15, 2011: Ontology Systems (www.ontology.com), the semantic search technology provider for Enterprise Data Alignment, has been recognised in a new Gartner report: 'Market Trends: Worldwide, OSS and BSS Help Bridge the Customer Experience Gap, 2011' - a comprehensive analysis of the preparedness of Communications service providers (CSPs) existing operations support system (OSS) and business support system (BSS) infrastructures to manage the need to gain better insights into customer behaviour and act on them.

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